June 7 , 2022 3.0
Photo and Video Review
When I first booked with Vellora Productions, I was really excited to work with them because their worked seemed to be really well done and creative. The company is run by two brothers who do majority of the work. They are really nice and easy to work with so I will say that about them. The photos and highlight video were really good and I would rate those 5/5 for sure. The reason I gave 3/5 stars was because we faced a lot of issues getting updates about our photos and videos throughout the process. There was a strong lack of communication and customer service which I think is so important, especially when we are spending so much money.
The lack of communication started after we did our engagement shoot with them. They assured us they would provide 2-3 images for us within 1-2 weeks so we could use it on the Save the Dates. After 2 weeks went by, I emailed/called them and was not receiving a response. After calling and leaving multiple voicemails we finally got a response from them. That was the first time we faced issues communicating.
During wedding week, they were very professional and showed up on time to all of our events. They are really friendly in person and easy to work with during events. After our wedding week, we literally did not hear from them for about 2+ months about receiving photos and that was only after we emailed/called them. I understand that it takes time to edit photos and video but I've seen other wedding photographers provide sneak previews or 1-2 images from the event within a few days. I asked for that but never got a response on it. It was so hard to get a hold of them to get an update on when we would get our pictures back. We finally got them about 4 months after our wedding. It took multiple family members calling and leaving messages to finally get a response.
The last thing we faced issues with was our full length videos. We had trouble getting updates on when we would receive those and once again could not get a hold of them. We finally got them close to 6 months after our wedding. After seeing the amazing quality of work on the photos and highlight video, I truly expected the full-length videos to be on the same level. This was not the case! Our sangeet video was so blurry/out of focus and lacked lighting. I believe they have another brother who was in charge of recording on this camera. It seemed like he had no idea what he was doing based on how our sangeet video looked. I was really upset about this and asked them to fix it. While they did try to fix it, they only had footage from one camera running for the full-length video so it was impossible to correct the blurry parts of the video.
Overall, I think they need to work on their customer service/communication skills and also make sure that their full-length videography has the same level of quality as the rest of their work. Their photography skills and highlight video skills are absolutely AMAZING and I will not deny or debate that. They were also good about negotiating pricing down and in general seemed more affordable than other vendors however I think they overbook themselves and then are unable to keep up with communicating to clients and sending the product over on time.
July 22 , 2021 5.0
This team was amazing to work with, they do a great job and they really work hard for you